According to Ethan Mollick on X, the primary AI bottleneck for most users is not the underlying model but the chatbot interface, and new interaction layers like Claude Dispatch narrow the gap between AI capability and everyday utility (source: Ethan Mollick, X, Mar 31, 2026). As reported by One Useful Thing, Claude Dispatch orchestrates multiple Claude agents via lightweight task routing, enabling faster multi-step workflows such as research synthesis, inbox triage, and document drafting without manual prompt juggling (source: One Useful Thing, Substack). According to One Useful Thing, this interface-centric approach reduces prompt overhead, improves task decomposition, and increases completion speed for business use cases like sales outreach, customer support summarization, and project management updates. As reported by One Useful Thing, the business impact includes lower training costs for non-technical teams, higher task completion rates, and easier governance through templated workflows, positioning interface innovation—not just larger models—as a key driver of AI ROI in 2026.